Return and Refund Policy 

1. Scope of the Policy
Oasis Net primarily provides free informational content. In cases where digital informational products or services are offered for a fee, this Return and Refund Policy applies. It defines the process for handling refund requests related to such products.

2. Eligibility for Refunds
Refunds are considered when a purchased digital product is inaccessible due to technical issues caused by the platform. Users must be able to provide proof of purchase and describe the issue encountered. Each case is reviewed to determine eligibility.

3. Request Submission Process
To request a refund, users should contact Oasis Net using the details below. Requests must include the date of purchase, a description of the issue, and any relevant transaction details. All requests are processed in the order they are received.

4. Conditions for Approval
Refunds may be approved if technical problems prevent delivery of the purchased content and cannot be resolved within a reasonable time. Refunds are processed using the same method as the original payment. The time required for funds to return may depend on the payment processor.

5. Non-Refundable Situations
Refunds are not generally provided for products that have already been fully accessed or downloaded, unless a technical fault is proven. Refund requests for reasons unrelated to technical accessibility may not be accepted. This ensures clarity and fairness in the process.

6. Technical Support Before Refunds
Before approving a refund, Oasis Net may offer technical assistance to resolve the issue. This step is intended to ensure that users can access the product they purchased. Technical support is provided through email or phone communication.

7. Updates to the Policy
This Return and Refund Policy may be updated to reflect changes in the services or products offered. Any updates take effect upon publication. Users are encouraged to review this section periodically.

8. Contact Information
Address: Al Khazamiya - Mughaider Suburb - Sharjah - United Arab Emirates
Phone: +971562224846
Email: [email protected]